Terms of Service

Effective Date: 2025/01/01

Website: https://pandaclean.ca

Business Name: PandaClean BC

1. Acceptance of Terms

By booking services or submitting your information through our website, forms, or SMS opt-in, you agree to these Terms of Service.

You must be 18 years or older to use our services or opt into SMS communications.

2. Services Provided

PandaClean BC provides residential and commercial cleaning services in British Columbia.

Services may include:

  • Standard cleaning

  • Deep cleaning

  • Move-in / move-out cleaning

  • Recurring cleaning

  • Specialty cleaning services

All services must be paid prior to confirmation unless otherwise agreed.

3. Booking & Payments

  • Bookings are not confirmed until payment is completed.

  • PandaClean BC reserves the right to cancel unpaid or incomplete bookings.

  • Recurring loyalty pricing applies only after recurring service activation.

4. Cancellations

  • 24-hour notice required for cancellations.

  • Late cancellations may incur fees.

  • Lock-out fees may apply if access is not provided.Assigned cleaners

5. SMS Communications & A2P Disclosure

By providing your phone number and opting in, you consent to receive SMS messages from PandaClean BC.

SMS Use Cases

We send SMS messages for:

  • Appointment confirmations

  • Cleaning reminders

  • Scheduling updates

  • Dispatch notifications

  • Service-related customer support

  • Limited promotional offers (if you opt in)

Message Frequency

Message frequency varies depending on services booked.

Message & Data Rates

Message and data rates may apply.

Opt-Out Instructions

You may opt out at any time by replying STOP.
For assistance, reply HELP.

Customer Support

For SMS assistance contact:
Email: [email protected]
Phone: +1 778 655 3220

Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages.

6. Independent Contractors

Some services may be performed by vetted subcontractors operating under PandaClean BC standards.

7. Limitation of Liability

PandaClean BC is insured.
Any damage must be reported within 24 hours of service completion.

Liability is limited to the total amount paid for the service in question.

8. Governing Law

These Terms are governed by the laws of British Columbia, Canada.

9. Privacy Policy

Please review our Privacy Policy at:
https://pandaclean.ca/privacy

PandaClean BC
+1 778 655 3220
[email protected]

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